![]() ![]() Recognizing the burden excess fees have on thousands of Texans, Rep. That we owe them, not the crazy, sky-high, ridiculous fees that they, for We're practically stalking them to give them the money “They couldn't have been more unhelpful to us when trying to set up a By the time a managerĬalled her back, it was too late. With representatives who told her to be patient. She continued to call TxTag multiple times between April and June and spoke Mela Louviere reads her $6,000 toll bill. To set up a payment plan at a later date. She called customer service and an employee told her a manager would call Her toll usage wasn’t being automatically debited from her account, Moved the TxTag from her old vehicle to her new one. In hindsight, Louviere admits she shouldn’t have Prevented if she received adequate customer service when she first tried to Louviere said the escalation of fees on her account could have been Weber resigned in October 2015 and in January of this year Xerox handed over customer service and billing to a new company, Conduent.īut, despite those changes, drivers say they’re still facing the similar frustrations. Joe Weber promised after an “unsatisfactory” audit rating. “I would just tell them that it's getting better and as a result of this audit and the action plans and some of the actions we've taken it's going to get better,” former TxDOT executive director Lt. Issues with TxTag customer service and billing have been ongoing for years and even resulted in TxDOT fining contractor Xerox in February 2015 for not meeting the terms of their agreement. “Now it’s come time where we still have no resolutionĪnd the cost of us to continue to pursue these – we have to be able Made every attempt to collect this toll on their behalf without theįees,” said Linda Sexton, deputy division director of toll operationsĪt TxDOT. ![]() ![]() “(The collection letters) are advising the customers that we have Mott, who added nearly $1 billion in fees to drivers’ accounts,Īccording to information obtained by KXAN through an open records request.Īnd, the number of Texans affected could be even higher since the Texasĭepartment of Transportation, which oversees TxTag, said each account could This year, more than 2.2 million Texas tollĪccounts had a bill sent to the agency Perdue Brandon Fielder Collins & Her account was overdue and she was hit with a $25 penalty for each According to a Houston-based collections agency, To be something mistaken because we hadn’t done anything that was “We assumed there had to be some sort of computing error, humanĮrror, something,” said Louviere, of Pflugerville. Showed she owed $5,750 in administrative fees for only $412.85 in toll Fuego Tag account also provides you with local customer service at our Rancho Viejo, Texas offices.Nearly $1 billion added to TxTag accounts as billing woes continue By Sarah Rafique, Brittany Glas, Josh Hinkle & Ben FribergĪUSTIN (KXAN) - Mela Louviere let out a laugh when she opened aĬollections letter for her TxTag toll account earlier in June. Customers that wish to register and pay with cash or check must register in person at the TPS| CCRMA location.įuego Tag account holders, will be able to manage their account online, update information such as, Credit or Debit Card information, vehicle information and request new tags. You may sign up online at you may visit the TPS| CCRMA location. To open a Fuego Tag account you will need the vehicle information, an email address, and credit card. Fuego tag is available for passenger and commercial vehicles and there is no limit on the number of vehicles that can be registered. Visit TPS|CCRMA at 3461 Carmen Avenue, Rancho Viejo, TX 78575.įuego Tag account is an alternate method of payment established by TPS|CCRMA for the SH 550 toll road.There are three easy ways to get a Fuego Tag or open an account: To make a payment for usage of the SH 550, please visit CCRMA SH550 Toll Rates Your account and support from TPS Customer Service Center located in Rancho Viejo, Texas.įor more information on the SH 550 toll road and toll rates, visit the SH 550 project page. With Fuego Tag accounts, customers will have additional benefits includingĭiscounted toll rates, automatic toll deductions from your prepaid balance, a windshield sticker tag, user friendly online access to manage On October 21, 2021, the CCRMA launched the new Fuego Tag. Customers gain convenience with direct communication to a local Customer Service The local CSC provides many benefits toĬustomers, including new account management features, additional payment options, a user-friendly customer website, customerĬorrespondence and reporting capabilities. On December 2016, the CCRMA officially launched a new local Customer Service Center (CSC). TPS|CCRMA is the Customer Service Center for the SH 550 toll road ![]()
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